Frequently Ask Questions
1. What is your service area?
Our services cover the Greater Vancouver region in the Beautiful British Columbia.
2. What is the rental process?
Most of our pricing information for rental items is on our website. Feel free to contact us for questions or quotation on delivery and/or decoration services. Let us know your event date, venue, and required rental items so that we are able to provide you with the best quotation. All written quotation is valid for seven (7) days, unless specified otherwise. Please advised no dates are held and our services are not guaranteed until your non-refundable 25% initial payment has be accepted with a signed agreement. A refundable damage deposit is also required for the rental items. The remaining balance of the rental fee as well as the damage deposit must be paid before the setup service begins/at rental pick-up.
3. Can we move the rental items like floral arch and white pillars from ceremony space to reception by ourselves?
Our rental service with set up and takedown typically is for one location ONLY. Moving from ceremony to reception space from outdoor to indoor or from other location in the same room is consider as two locations. Moving should by preformed by our staff ONLY as there are many factors involved ( ex. size of the entrance, moving path, safety, the quality of the our service, liability and potential of damage). Please ask us for options.
4. What is your earliest setup time?
Our earliest setup service begins from 9 am and typically takes no more than 2 hours. Any special request on setup time has to be made in advance to ensure availability, and a nominal fee may apply.
5. What is your latest take down time?
Our latest take down service begins at 10:30 pm and typically takes no more than 1 hour to complete. A late night pick up fee of $100 will apply for pick up time after 10:30 pm and before 12am. Damage deposit on rental items will be refunded on following day. You may want to consult with your venues ahead of time to learn more about last call and closing times. Any special request on take down time has to be made in advance to ensure availability, and a nominal fee may apply.
6. Can I rent the decorated arch/flower wall/backdrop for more than one day?
Any rental service involving full delivery, professional setup and take down by our staff takes place on the same day. Please inquire ahead of time for special requests.
7. Where is your location for pick-up and drop-off of the rental items? (DIY)
Our pick-up / drop-off location is located in East Burnaby.
8. When can I pick up my rental items? (DIY)
In order to provide our customers with the greatest flexibility, rental items can be picked up two (2) business days in advance (e.g. pick up on Thursday for weekend events).
9. When can I return my rental items? (DIY)
We respectfully ask that all rental items be returned the next business day following the event (e.g. drop off on Monday for weekend events). This is to make sure that all rental items are ready and in good condition for the next customers. A fee applies for late returns.
10. Do you offer private viewing?
We only offer viewing on select rental items. All rental items are exactly as shown on our website with size info.
11. Is there a minimum rental fee?
If your event falls between May and September, there is a minimum rental fee of $50 due to popular demand. Secure your booking soon to avoid disappointment!
12. Do you offer any discount on rental items?
We offer great deals from time to time. Follow us on Facebook and website for the latest update and offers.
13. Is the pricing information on your website current?
Yes, our website always carries the most current pricing information on rental items. The pricing information of each rental item will be listed and finalized in the Rental Agreement.