Frequently Ask Questions
1. What is your service area?
Our rental and decoration services cover the Greater Vancouver region.
2. How can I obtain quotation for rental items?
Most of our pricing information for rental items is on our website. Feel free to contact us for questions or quotation on delivery and/or decoration services. Let us know your event date, venue, and required rental items so that we are able to provide you with the best quotation. All written quotation is valid for seven (7) days, unless specified otherwise.
3. How do I secure booking of rental items for my event?
All booking of our rental items and decoration services are secured through signing of the Rental Agreement. To make sure that the rental items and decoration services are reserved for your event, we take 20% deposit at the time of signing the Rental Agreement. A refundable damage deposit is also required for the rental items. The remaining balance of the rental fee as well as the damage deposit must be paid before the setup service begins/at rental pick-up.
4. Where is your location for pick-up and drop-off of the rental items?
Our pick-up / drop-off location is located in North Burnaby.
5. What is your earliest setup time?
Our earliest setup service begins from 10 am and typically takes no more than 1.5 hours. Any special request on setup time has to be made in advance to ensure availability, and a nominal fee may apply.
6. What is your latest take down time?
Our latest take down service begins at 10:30 pm and typically takes no more than 1 hour to complete. Damage deposit on rental items will be refunded at that time. You may want to consult with your venues ahead of time to learn more about last call and closing times. Any special request on take down time has to be made in advance to ensure availability, and a nominal fee may apply.
7. Can I rent the decorated arch/flower wall/backdrop for more than one day?
Any rental service involving full delivery, professional setup and take down by our staff takes place on the same day. Please inquire ahead of time for special requests.
8. How soon can I pick up my rental items?
In order to provide our customers with the greatest flexibility, rental items can be picked up two (2) business days in advance (e.g. pick up on Thursday for weekend events).
9. When can I return my rental items?
We respectfully ask that all rental items be returned the next business day following the event (e.g. drop off on Monday for weekend events). This is to make sure that all rental items are ready and in good condition for the next customers. A fee applies for late returns.
10. Do you offer private viewing?
We offer viewing on select rental items. All rental items are exactly as shown on our website with size info.
11. Do you offer fitting opportunities for Chinese dresses (Kwa)?
Private fitting for Chinese dresses can be requested via email or Facebook. Fitting only available by appointment. Please contact us and let us know ahead of time your size, and we will have the available dresses ready for you by the fitting time.
12. Is there a minimum rental fee?
If your event falls between May and September, there is a minimum rental fee of $100 due to popular demand. Secure your booking soon to avoid disappointment!
13. Do you offer any discount on rental items?
We offer great deals from time to time. Follow us on Facebook and website for the latest update and offers.
14. Is the pricing information on your website current?
Yes, our website always carries the most current pricing information on rental items. The pricing information of each rental item will be listed and finalized in the Rental Agreement.